Frequently Asked Questions

Say you are growing enterprise who is straining with the requirements of shared hosting then this is the solution for you. We provision a server for you to continue working on your app or web services without actually worrying about the inner workings of your server. Order one today here.

Unfortunately, we do not give any of our customers root access to any of our server options.

However, you can do the following right from your control panel account (not CWP):

• create, update and delete new packages to resell to your clients.
• create new accounts for new clients with domain name.

You can also raise a ticket for the following free requests:

• install SSL certificates purchased elsewhere.
• migrate over accounts from other service providers – we support only CWP to CWP or CPanel to CWP migrations.
• G-Suite email account configurations

Note: You can fully manage your customers accounts in CWP Panel individually.

• Africa – South Africa (Limited to Cosmic VPS Plan III)
• Europe – Germany, France, Russia
  
• America – U.S.A
• Asia – India(coming soon)

1. Yes. You can use it Sign in to your account at www.ghatechnologies.info/my
2. Choose Managed VPS Cloud or Servers to order for a new server
   
3. Enter the domain name in the domain name field and proceed to checkout with payment options available.
4. Once your order has been processed, you will receive an email and SMS notification, you can proceed to respective server account and change nameservers to the ones received in your email address.

Note: You can fully manage your Domain with us no restrictions.

1. You will always receive communication via official channels i.e Email, SMS and Telephone call before and after your server expires.
2. Your data might be available for five(5) days as a courtesy unless communicated to us otherwise via a ticket.
   

Note: You are advised to consult with Billing Department by raising a ticket if you have any issues renewing your server.

Our support system is divided into two tiers: premium and free support through a ticketing system. And as such there is always a queue. Premium support always jumps the queue of tickets.

We offer 24/7 unlimited free support for all cloud options. No excuses.

As for server management, we offer the highest priority support (premium support), extra expertise and monitoring which entails:

• New Feature requests such as installing and configuring server technologies e.g. Django, DotNet etc.
• Configure known apps for you such as Drupal, WordPress, Joomla!, Prestashop, frameworks etc.
• Configure databases such as creating a database, migrating a database
• Billing systems Integration such as WHMCS, Blesta etc.
• CWP to CWP Migration with no limits
• cPanel to CWP Migration with no limits
• Troubleshoot High Server Loads
• Any other issues? We got you.

As you know we only support Centos-Web Panel for FREE. With this said we do not support other panels currently.

1. Sign in to your account at www.ghatechnologies.info/my
2. Choose Shared Cloud on left sidebar and choose the server account you want to access from the dropdown list.
   
3. You can add subdomains, addon domains, email accounts, ssl certificates, ftp accounts and databases in each account.

Note: You can always access your account via CWP PRO Panel directly from server account dashboard if you prefer. If you need help you can always contact us.

1. Go to Sign in to your account at www.ghatechnologies.info/my
2. Choose Forgot Password on sign in page to reset your password.
   
3. Follow the steps to receive a confirmation code in your registered email address and change your password OR choose SMS to get confirmation code to the registered +254 mobile number.

Note: If you cannot access the email address you registered with you can always contact us through our official channels.

1. Go to Sign in to your account at www.ghatechnologies.info/my
2. Choose Support and Raise a Ticket.
   
3. Server account name is mandatory but overlooked when the issue is unrelated.
4. Check your registered email address for ticket replies from our Support team.

Note: A quicker way to get your issue solved is via Live Chat.

1. Our services might be undergoing maintenance.
2. Your account might be expired.
3. Choose Support and Raise a Ticket if you need our help.

Note: A quicker way to get your issue solved is via Live Chat.